Frontline workers are the backbone of major industries, and empowering them can lead to significant benefits for businesses. According to recent surveys, 87% of organisations believe that empowering frontline workers to make important decisions in the moment can lead to greater success. Additionally, 86% say that frontline workers need better technology-enabled insight to make good decisions, while 72% say that empowering frontline workers has increased productivity.
To modernise the frontline workforce, businesses need purpose-built, cloud-based modern work solutions. By connecting and engaging workers, businesses can enrich communication and employee experiences, enhance workforce management, increase operational efficiency, and safeguard the business with built-in protections.
One key component of modernising the frontline is providing workers with the right tools, people, and devices they need to do their best work and build skills faster. This can include agile shift scheduling tools, seamless task management, and automation of task and service processes with configurable apps and digital workflows.
Communication is also essential for a modern frontline, and businesses can use tools like push-to-talk communication to facilitate clear and instant voice communication. This can be especially helpful for teams that need to stay connected while working remotely or in challenging environments.
Furthermore, businesses can create a single, company-branded destination for shifts, news, tasks, resources, and more that is configurable to their specific needs. This helps create an agile organisation, as frontline workers can focus on what matters most and stay connected to their entire organisation.
To create an inclusive workplace, businesses can provide purpose-built devices, such as rugged devices, headsets, wearables, and tablets, that expand Microsoft Teams capabilities. This can make communication and collaboration more accessible for everyone, which helps create a more engaged and inclusive workplace.
In conclusion, modernising the frontline workforce can be a significant competitive advantage for businesses. By providing purpose-built, cloud-based modern work solutions, businesses can connect and engage their workforce, enhance workforce management, increase operational efficiency, and safeguard the business with built-in protections. Additionally, by providing frontline workers with the right tools and devices, businesses can create an inclusive workplace that fosters collaboration and continuous learning.
Want to take your Frontline workforce to the next level?
Why not register for our Enable Frontline Working workshop, and benefit from:
✅ An assessment of your frontline workforce needs
✅ An identification of your pain points & challenges
✅ Personas and mapping to your top prioritised scenarios to deliver innovative solutions to your frontline workers.
✅ A combination of presentations and immersive experiences designed to showcase Microsoft Teams, Shifts, Tasks, Approvals, Power Platform, Viva Connections, LoB apps.
✅ A prioritised, actionable plan to quickly address your frontline worker needs.
