We’ve seen a tremendous change to business models and processes across every industry in the past two years. The very nature of the products and services our businesses use are changing, from customer experience to core operations. The depth of capability Dynamics 365 and the Power Platform is providing organisations is almost without equal, and is a catalyst of true, sustainable change.
We’re witnessing a real-time shift from reactive to predictive services, and the applications we use need to reflect this change. Microsoft has invested in applications (like Dynamics 365), application platforms (Power Platform) and infrastructure (Azure), enabling organisations to reinvent their businesses, and this is what risual’s Business Transformation portfolio is all about.
We provide services across the entire Dynamics 365 ecosystem, with deep specialities in customer experience (CX; formerly CRM). Whether it be sales, marketing, customer service, finance, operations, commerce, HR, a mixture, or all of the above, we help clients make better decisions by unifying their data, providing predictive insights that upon action, drive improved services and performance that deliver successful business outcomes.
We work with our clients to deliver innovative and impactful solutions that meet everyday business challenges, giving people the ability to create solutions that accelerate productivity. Individually or through the connection of all services within the Power Platform, we help our clients improve existing, or create new, end-to-end, future proof business solutions.
The modern business thrives when employees are confident delivering the services the business provides. Business processes built over time, inevitably drive front line workers into the office, preventing them from being where they need to be to deliver the valuable services needed by your customers.
Transforming the way businesses operate is not just a technical endeavour, it involves a high degree of people and culture change to find the right balance between what the business needs to be successful with its operations, and how the modern workforce can remain agile and flexible to the needs of its customers.
risual’s business transformation portfolio combines modern technology with strong people change management approaches, to re-engineer how businesses operate. Aligning key stakeholders across organisations is critical in understanding all aspects of business needs to deliver a series of integrated, secure, and accessible business services.
Automating business processes gives an organisation the ability to minimise repetition and manual tasks, enable end-users, reduce human error, combine intelligence through automated workflows, and create more time for their teams to drive the business forward.
Our clients are finding success through automation and the creation of modern business processes without the need for wholesale migration of their underlying applications. This has been key in addressing concerns around unnecessary travel, budget constraints and their ability to dedicate staff to these types of projects. Get in touch to find out how risual can help you with your own transformation efforts.
As the rate of technological change increases, it is vital to introduce sustainable change management capabilities. This approach helps drive organisational agility through open, connected systems and automated digital processes that free up the workforce to focus on delivering services to customers. We help you define key metrics and aid your understanding of benchmarks aimed at realising value in people and culture change, building a solid foundation for success.
In both ordinary and extraordinary times, such as those posed by COVID-19, success is measured by a company’s ability to be agile, respond to crises, and quickly develop solutions for their staff and customers.
Business transformation is all about delivering modern, automated systems to support business operations. Systems that offer greater insights into how organisations deliver business functions that can be tailored to individual needs. Our approach drives value across the organisation through the consolidation of existing legacy technology services, transforming them with modern, cloud-based services such as Dynamics 365 and the Power Platform.
Empowering a high quality, committed, flexible, and agile workforce is at the heart of our business transformation portfolio, driving talent across business ecosystems and uplifting skills to deliver sustainable change that can be measured by the future success of organisations. Our transformation services begin and end with people, helping to identify, develop and ultimately retain talent within our client’s businesses.