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Managed Services

Enhance the performance of your business with bespoke 24/7 IT Managed Services, that delivers value and exceptional user experience.

 

Support, Services and Optimisation

risual provide 24/7 support and cyber-security services to clients ranging from global businesses through to the UK Public Sector. Our successful, Security Cleared and ISO 20000-1 accredited team, provide a wide range of services to add value to your organisation. We offer bespoke, flexible IT managed services that suit your needs. Whether you are focused on adopting the cloud, proactively monitoring your estate, or improving your ITIL and business processes, we have a service that can help.

Why risual?

Providing you with a world class service is our number one priority. With a culture of continuous improvement we are always looking at ways to improve the service we provide.

1st time fix rate over 75% ​

Instant chat & incident resolution via rMS SOS

World class Net Promoter Score of 80

ITIL accredited Service Delivery Managers

KPI driven service ​

Security Cleared & NPPV3 checked engineers​

Continually improving Microsoft certified engineers

Cost per call from £4.57

Service availability through proactive 24x7x365 monitoring

We understand the Microsoft Cloud

We are proud to be a Microsoft Azure Expert Managed Services Provider (MSP). The Azure Expert MSP is a global competency that highlights the most skilled and proficient Microsoft Partners. Globally, Microsoft has recognised only 79 companies and we are very proud to one of them!

The program ensures risual has met a world class set of requirements, including verified proof of excellence in client delivery, technical expertise, and a successful completion of an independent audit of our managed services, people, processes, and technologies.

Only the most high-fidelity cloud managed service providers are awarded the Azure Expert MSP badge, intended to give risual clients confidence when working with them to meet their Digital transformation goals.

Service Delivery Management

Our ISO 20000 Practitioner and ITIL v3/v4 certified Service Delivery Managers have a wealth of experience delivering flexible and agile managed services. A strong governance foundation to help drive value from your IT support capabilities. With industry leading insights and experience delivering hybrid Azure service management, our team will work with you to achieve exceptional IT services, that can be trusted.

Secure Services

Our services aren’t just about fixing things. Our proactive monitoring and security operations centre work with our clients to drive automation, from patching servers and endpoints right through to actively monitoring for cyber security threats. Our close alignment with the National Cyber Security Centre allows our managed services division to ensure that you will always be kept up to date with current and emerging threats.

DevOps-as-a-Service

Supported by our user researchers and content designers, risual’s DevOps-as-a-Service fully aligns to the Government Digital Service (GDS). Delivering products, services, and applications, that meet user needs, align to security and policy standards, and achieve value for your people and your customers. Our experienced professionals work across multi-disciplinary teams, where value is obtained in the experience and capabilities of individuals.

Did you know our Managed Services Team hold a world class Net Promoter Score of 77?

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Enable your business with risual Managed Services

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