Knowing how and where to invest in digital opportunities is a vital contributor to the growth of any organisation. It is not the size of the investment that is important, the meaning behind the investment is. Identifying and formulating a digital transformation strategy is an essential ingredient in changing the way you do business, from customer engagement to internal operations, adapting your business model to cater for shifting demographics and consumer demand is critical.
Digital technologies and the economical use of data from a variety of sources has the potential to change customer interactions, providing services that are fully accessible to a variety of customer needs. A compelling customer experience is therefore fundamental to the future success of any organisation. Transforming the customer experience is the foundation of our approach and key to what risual do.
risual’s digital transformation portfolio unleashes the power of innovation by focusing on the needs of users; designing and delivering new ways to engage with your customers across multiple channels. We help clients to create their digital vision, re-envisioning customer experience, operations and business models to help you succeed in an increasingly competitive and dynamic world.
Our approach identifies clear intent and outcomes with a focus on increasing value in the services that you provide. Transforming the way you acquire and consume data is crucial to building on current success indicators. Evolving the vision continuously through a strong partnership with risual maintains your ability to sustain growth, identifying new opportunities to acquire and use data, continuously improving your understanding of customers and their personal needs.
Digital products and services are at the forefront of customer engagement. Ensuring products are fully accessible in line with international standards, in addition to supporting customers who require assisted digital services has never been more important. risual’s approach to the discovery phase when developing new digital products takes a very broad view of user needs, to ensure all customers can be catered for. Rapid prototyping with continuous testing and feedback validates user needs and prepares the ground to launch private and public beta engagements, prior to product launch. Our approach is designed to ensure continuous value is maintained throughout product development. This allows us to win quick, fail fast and drive value within your digital strategy.
Digital Service Design reimagines the future of public services. It provides an end-to-end, holistic review of service(s) provided by public sector organisations to their customers, supporting them to address the challenges and changing demands presented by a digital world.
Delivered in collaboration, the service follows user-centric principles, to drive out failure demand, eliminate waste, and identify opportunities for cloud and digital technologies, that will reimagine the delivery of public services. It empowers organisations to provide joined-up, efficient services, reducing costs and increasing customer and staff satisfaction.
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We provide industry-leading Data & AI services, from big data and analytics to the latest in data science, IoT & Digital Twins. Our Data & AI services bring AI and Data together to help organisations get control of their data to generate actionable insights that drive faster innovation. Our services help you make better data-driven decisions, build operational and artificial intelligence, and accelerate the move to and adoption of cloud and digital technologies.
PIONEERING CROSS-GOVERNMENT DATA SHARING
We are supporting a central government agency pioneer efficient cross-government data sharing whilst simultaneously supporting them through COVID with data acquisition, transform and load, enabling an effective, data-driven response across government.
COVID AND BREXIT, DATA-DRIVEN OPERATIONAL INSIGHTS
We have proudly supported a key law enforcement command who required a specialist data partner to support their strategy, providing officers and leadership with Business Intelligence (BI) delivered through their central operations platform.
TACKLING HUMAN TRAFFICKING WITH IoT
We worked with a key law enforcement command to combat foreign nationals being trafficked into the country, alongside other suspicious activity, using IoT and connected data, placing key information at the fingertips of officers in real-time.
DRIVING ADOPTION WITH BUSINESS INTELLIGENCE
We recently supported a vehicle manufacturer and dealership, aftercare relationship partner, determine their approach to enterprise Business Intelligence (BI). With an adoption strategy, better data analysis and external sharing capabilities.