As a services and people driven organisation your opinion really matters to us. risual implemented Net Promoter® Score in 2019, to ensure we are holding ourselves accountable for the level of service we provide to you. All feedback is raised, discussed and actioned through a series of internal processes to ensure potential issues are ratified quickly and individuals are celebrated for the great work they have delivered.

It’s just one simple question, ‘would you recommend risual to a friend or colleague?’. However, the score allows us to learn, grow and show recognition and reward. Below is how the score is determined.

We want our clients to love our services so much they want their friends and colleagues to join the club!