Patients are now increasingly empowered to access, manage and consume healthcare, and this has largely come about since the Covid-19 Pandemic.
An array of frontline health workers have been affected, and some of the implications are:
➡️ Clinician – New and better ways of delivering their service to patients.
➡️ Hospital and practice administrators – Retain customers and talent with superior care and practices.
➡️ Healthcare support workers – Efficiently manage an array of diverse tasks, as well as requiring better communication and shift management
➡️ Pharmaceutical/Health Science/Research – Achieve lifesaving break throughs and get them to market faster than previously possible.
After the pandemic, a number of trends were noticeable in the healthcare field, ones that had not necessarily come to light before 2019 but had been underlying.
Virtual Health: The pandemic forced the idea of virtual health to be widely and drastically adopted by healthcare providers. It has seen an uptake 38 above pre-pandemic levels, as well as helping to bridge the gap for those patients who struggle to reach in-person healthcare appointments.
Burnout: Burnout has affected 55% of frontline healthcare workers, and the two leading causes of this was recorded to be completing bureaucratic tasks and managing electronic healthcare records.
Hybrid Work: Hybrid work is still a demand in the healthcare sector, just the same as other industries, as is the paramount nature of handling sensitive data off site as well as on.
So, how can we solve these issues?
Microsoft believes in a principle called ‘digital optimism’, which is essentially using technology to build more efficient systems and processes than the ones we had before the pandemic.
Is there a way of putting this into practice?
Microsoft technology can help to ease Frontline workers pain points, for example:
• Enables Hybrid work
• Centalises communication
• Delivers novel and actionable insights
• Facilitates data sharing with ease
• Streamlines workforce management
• Integrates seamlessly with partner applications
• Protects sensitive data
Empower frontline healthcare workers with Microsoft 365
Connect & engage the healthcare workforce –
• Enable faster communication within care teams and health professionals
• Save time and resources by enabling access to integrated data, systems, and other team members in one digital workspace
• Onboard new members quickly
• Maintain an engaged and inclusive workplace
• Share patient data and secure messaging with Microsoft Teams
• Get information to the right care team member with advanced features such as priority notifications and message delegation in Teams
• Centralise communications on a platform that supports text, images, audio, and video with Teams
• Capture, annotate, and share medical images using Smart Camera
Establish a central destination for integrated data, systems and team members
• Customise and extend your frontline workspace – Use Teams Graph API in Microsoft 365 to benefit from seamless two-way sync with existing parts of your digital healthcare ecosystem.
• Create a one stop shop for all apps – Centralise your workforce’s most-used first- and third-party applications in a tidy drawer.
Keep the whole workforce on the same page
• Share legacy information quickly – Recorded meetings and Microsoft Stream videos get new members up to speed faster.
• Keep critical data close at hand – Optimize record-keeping by accessing, sharing, and storing documents, including sensitive medical information, in one spot.
Maintain and engaged and inclusive workplace
• Build deep connections across your organisation – Facilitate community building among workers with Yammer Communities, allowing them to stay better engaged with one another and learn across multidisciplinary teams.
• Accommodate different strengths and workstyles – Leverage multimedia tools like voice memos and translation tools to accommodate different working styles and preferences natively within Teams.
Lessen the burden on your teams and empower them to focus on what matters with seamless shift scheduling, task management, and workflow automation.
• The core point of efficiently managing and motivating care teams is lessening their administrative burden and empowering them to focus on what matters.
• Streamline schedule management and coordination.
• Reduce the administrative burden and help avoid burnout by simplifying complex workflow management and automating tasks.
• Promote engagement and productivity with purpose-built devices with healthcare-ready tools right at hand.
• Enable your workforce to work how they like with a customizable, healthcare-ready platform.
Streamline schedule management and coordination
• Create team schedules with ease.
• Empower frontline workers to own their schedules with self-service tools.
• Track time more efficiently – allow hourly workers to clock in and out.
Reduce the administrative burden
• Simplify task management and oversee task progress and manage approvals seamlessly.
• Meet the challenges of healthcare delivery – leverage apps and automation to lessen stressors on a burnt-out care team.
Streamline patient intake
• Offload clerical work to your patients – Turn basic intake into a form that patients can answer directly, boosting efficiency and a productive physician-patient conversation.
• Turn your triage nurse into a chatbot – Address first-order health management questions with a dynamic, attentive automated bot.
Enable everyone to choose how they work
• Tailor Teams workspace – Set up and customise Teams with healthcare specific templates for settings, channels and pre-installed apps.
• Enable healthcare apps and tools – Customize user experience with relevant Microsoft and partner healthcare solutions, like EHR data connectors, clinical imaging, and more.
Handle patient, partner, employee, and customer data with the sensitivity they demand
Data loss prevention – Prevent the intentional or accidental exposure of sensitive information, helping ensure you meet regulatory requirements
Sensitivity labels and policies – Control access to your teams and set policies to block and prevent sensitive information from being sent in private chats or channels
Encryption – Encrypt data in transit and at rest using Secure Real-time Transport Protocol (SRTP) for video, audio, files, chat, and desktop sharing.
Would you like to deep dive into NextGen Windows and discover transformational end user computing experiences?
Register for our NextGen Windows workshop and benefit from:
✅ A better understanding of when and how to leverage Cloud PCs with Windows 365.
✅ How to best manage virtual endpoints across Windows 365 and Azure Virtual Desktop.
✅ Leveraging Windows 11, the most secure OS yet, to enable hybrid work for all employees.
✅ Implementation of best practices for endpoint management with Microsoft Endpoint Manager.
