Emotional Intelligence at work


These days, emotions are discussed more than ever. Is it fashion, or sign of a profound change in society?

Daniel Goleman: There is a renewed interest in emotion, driven by technological advances and the surge in research on the subject. But at the same time, it is a symptom of our time. People are thrown off balance by uncontrollable emotions, and they can be alarmed by technical innovations and social changes that increase communication distance and challenge traditional emotional ties.

It seems more appropriate to discuss why emotional intelligence is needed?

First of all, let me introduce a mechanism that allows us to express emotions inadequate to become more intelligent in personal and social terms. The brain has a system for emotional regulation; the amygdala is part of the brain that controls emotions. Thus, the amygdala is responsible for the use of our feelings. For example, it makes us individuals who are responsive or not, capable or unable to endure disagreements with other people. We become over-emotional if the gland is too sensitive. Emotional intelligence is the art of using our emotions. We can make emotions reasonable by managing them wisely.

Do we think that emotional intelligence could be used as a selective tool along with IQ?

There is a risk of misusing emotional intelligence, just as we misunderstood IQ: people “labelled” value is determined based on test scores. In real life, the IQ determines professional competence only by 10-20%. Moreover, it is nonsense to measure the most detailed properties that determine emotional intelligence with a test, similar to the IQ test. People do not necessarily tell the truth, and in general, are rarely objective when describing themselves. In addition, the five fundamental qualities of emotional intelligence are:

– self-awareness
– self-control
– motivation
– empathy
 – the ability to build relationships 

All of the qualities mentioned above are not always equally developed in one person.

“Contradictory feelings ousted into the unconscious are a trigger for emotional reactions.”

Some people have a talent for empathy and have difficulty dealing with anger. Another risk is to believe that the result of an EQ test is final and unchanging. This pattern is unlikely to happen in the case of IQ, so it is impossible to apply to emotional intelligence – it can improve at any age, as long as you work on it.

It is the fact that a significant part of the mind is unconscious

The unconscious makes inaccessible the deep causes of emotional demonstrations. The reason why self-awareness is so important to us (It is achievable through self-examination). For example, it is also necessary to be aware of the reasons, such as preventing speaking in front of a group of people or suddenly making us angry.

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