Understanding digital transformation

Wikipedia refers to Digital Transformation as “In a narrower sense, ‘digital transformation’ may refer to the concept of ‘going paperless’ and affects both individual businesses and whole segments of the society, such as government, mass communications, art, medicine, and science.”

Digital transformation could actually be the digitization of any manual or paper based process. It could even be enhancing existing digital processes using more modern or updated technology such as automation or predictive analytics. It’s the understanding that there are ways we could do certain processes better, whilst helping to add value to the business.

It’s about helping organisations engage better with customers to improve outcomes, loyalty and customer service. Empowering employees, so people can be more productive in how they work together. And, optimizing operations or enhancing them by doing more with existing operations to reduce costs and take down disruptive barriers that come between organisations.

It’s become the buzz word in technology over the past few years, with Microsoft driving it harder and harder moving forward. Microsoft imagine a mobile-first and cloud-first world. That world isn’t as far away as it once seemed with the rate of progression at an unprecedented rate.

We help customers realise the return of their investment in Microsoft technologies – by empowering digital transformation. We put our modern IT experience into the hands of users so they can be much more productive. Then in accordance with their organisations policy, they can fundamentally change the way in which they work. We helped a county council boast millions in IT cost savings by enabling their employees to work remotely. Giving them applications such as Office365, also help cut these costs during the transformation.

By creating the strategy, the IT director needs to think about existing and future technology that could assist the organisation. We need to consider what the organisation will look like if they apply these new technologies and how will they help to create a more sustainable future for the organisation.

Digital transformation should be constant. Business requirements and technological advances are constantly evolving so the transformation journey should also continue evolving alongside it.

It’s not just businesses that are forced to grow however, technology solution providers have an onus to continue to challenge and innovate new and better ways of completing tasks. That’s why we’re constantly undertaking the newest and most up-to-date exams to keep ourselves at the forefront of driving digital transformation.


About the author