Digitally Enabled Retail
At risual we believe that positive digital transformation for the Retail industry can come from three transformational pillars. The ability to enhance Retail infrastructure operations and supply chain processes. The empowerment of the Retail frontline sales associates and back office workforce to be customer centric, informed and productive in their duties. The ability to have customer experience and loyalty being driven by omnichannel interaction and engagement with key collaborative partners and suppliers as well as consumers of product or service offerings.
Cloud Ready Data Centre
Helping organisations to optimise cloud based services to enhance current infrastructure workloads, storage, archiving and back up needs, taking into consideration compliance governance and legal requirements for archiving data.
Specifically, for Retail the Azure platform be a way of coping with trading spikes in year or to help give extra power to processing data at times where promotions or activity needs attention. Additionally, some of the tools in the Azure platform can be invaluable to retailers where they may want to utilise social media outreach to offer sentiment of certain promotions that may be released or generally sentiment on how the brand is being perceived.
Targeted specifically at retailers, Akin has been developed with customer experience and omnichannel customer engagement in mind, based on Microsoft cloud technologies Akin offers a platform for mobile interaction, personalised service delivery, Loyalty and rewards and enhanced retail shopping experience.
In addition to Akin, risual have many engagements that could be utilised in a retail environment for Dynamics CRM 365. Including CRM for Sales, Marketing and Case management.