What is Managed Services?

In simple terms ‘Managed Services’ is the practice of outsourcing certain processes, functions and applications with the intent to improve operations and cut costs. For example, if you’ve got a few applications that your in-house team doesn’t have the knowledge or the resources to support, you’d have a managed service contract with a third party company who will manage, optimise and maintain these applications for you.

Who are risual Managed Services (rMS)?

risual Managed Services, also known as rMS, provides 24/7, 365 day support, maintenance, security and optimisation to clients ranging from global organisations to the UK Public Sector. risual’s Security Cleared and ISO 20000-1 accredited team provides a wide range of service aimed to add value to your IT department. Whether you have a focus on adopting the cloud, proactively monitoring your estate or improving your ITIL and business processes, risual can help.

What are the benefits to rMS?

Business Services

Our certified ITIL practitioners can help improve your IT service delivery through consultancy, ISO20000 gap analysis and change management.

Service Optimisation

Ensure you are getting the most from your technology as we report on consumption, keep all servers patched, and proactively manage your load capacity.

Proactive Management

As the saying goes ‘the best treatment is prevention, not cure.’ We will monitor, backup and proactively manage an issue before it affects your end users.

Flexible Options

With scalable contracts to suit your needs, and bolt-on services whenever required. We can help you build the service that suits you.

Security

Enjoy some peace of mind that risual are helping secure your infrastructure with identity and access alerts as standard, along with patching and updating handled by our security cleared staff.

Cloud Adoption

Get the most from your cloud investments with our optimisation services, managed environments and ensure users are confident to use the technology on-site support.

Code as a Service

Cross Platform Development of applications to suit your requirements. Delivered to a DevOps methodology as standard.

Break Fix

When things do go wrong, you have an army of certified experts as your disposal twenty-four hours a day, seven days a week. Whatever is wrong, we’ve probably seen it and fixed it before.