Case Notes – Skype PBX.Anywhere365


Case Notes - Skype PBX.Anywhere365 A large UK housing organisation are migrating from their legacy PBX platform to Skype for Business with Enterprise Voice as part of a project currently be carried out in conjunction with risual. The legacy PBX provides a contact centre function for the housing organisation to handle and report on calls [...]

Case Notes – Global E5 Transformation


Case Notes – E5 Global Transformation   Project overview Towards the end of 2015, a Support Services company projected that their year sales would likely fall and operating profit would be well below previous expectations. This sparked a new approach and a new transformation programme to revitalise their presence in the market place. The Support Services’ [...]

City & Guilds – Unified Communications


The problem City & Guilds, a global leader in skills education, is transforming communication and collaboration for its 1000 employees worldwide. In order to achieve this, it makes full use of the interoperability and flexibility of Microsoft technologies, federated with Office 365. At the same time, back-office functions are streamlined and brought up to date, [...]

SBL – Support


The problem SBL have historically utilised a traditional PBX telephony infrastructure using an Alcatel solution. However, the business recognised that the functionality it provided was limited and that the reporting was both generic and time consuming. SBL has a desire to actively encourage greater collaboration internally and also with their client base and partners. Given [...]

BDP – Lync Enterprise Voice


the problem BDP are a major international practice of architects, designers, engineers and urbanists. Within offices in the UK they started to become aware of the need to replace their old telephony system which was 12-15 years old. The system made it difficult to collaborate across projects and call internally as all offices used a [...]

Nottinghamshire Fire and Rescue – Skype Enterprise Voice


NFRS had an old PABX system in place at their HQ using out of date technology; in addition to this the 24 individual station sites were all using their own PABX systems with individual ISDN lines. This resulted in a very complex telephony environment with high running costs as every call made was an external [...]

Camden Council – Collaborative Workforce


Camden Council is using innovation and digital technology to enable it to save money and deliver better services to local residents and businesses. A transformation strategy that is about a leaner and self-managed workforce, and an accommodation strategy that enables flexible working highlighted the need to implement modern technology. Stated objectives included hot-desking and mobile [...]

apetito – Bespoke Application Development


The Problem As a leading provider of frozen meals to hospitals, care homes and local authorities, apetito know the value of good nutrition more than anyone. They’re committed to providing a wide range of delicious, appealing and nutritionally balanced meals therefore they must ensure their customers continue to receive the high quality they are [...]