As technology evolves, organisations across the UK are driven to deliver a better working strategy for their customers. risual have helped many organisations in almost every vertical ranging from small Borough Councils, City Council’s, Police Forces and all the way to utilities to deliver a compliant and secure remote access solution. Regardless of which vertical, [...]

A non-ministerial government department transform the end user experience with Microsoft Cloud. Introduction A non-ministerial government department had an IT infrastructure and service which was static, due to complex on-premise infrastructure and ageing, unproductive applications. The net result meant that individual & departmental drivers for change was stifled and users had no desire to work [...]

risual have been working with an independent housing company on an exciting new project. The engagements will consist of several long-term projects on solution and business transformation. They currently have sector specific CRM systems, all of which look after an individual sector (Social Housing, Sheltered Housing, Alerts and response, spreadsheets by department, etc.). These systems [...]

Case Notes - Office 365 (with risual's Business Analyst) A territorial police force are looking to make the move to Office 365 across the force, to enable collaboration and stronger communication. The Police Force have issues with growing storage costs due to extensive file shares and emails. Systems and storage is managed by a third-party [...]

Case Notes - Performance Management Framework (Power BI) risual are working with a UK Fire and Rescue Service on a performance management framework and approach. Performance management is a key tool for delivering better outcomes to users and senior leadership. It’s about acting in response to actual performance, to make improvements within the organisation and to [...]

Case Notes - Skype PBX.Anywhere365 A large UK housing organisation are migrating from their legacy PBX platform to Skype for Business with Enterprise Voice as part of a project currently be carried out in conjunction with risual. The legacy PBX provides a contact centre function for the housing organisation to handle and report on calls [...]

Case Notes – Business reporting and intelligence risual worked with a large insurance company, who outlined their challenges with business reporting and intelligence within a number of business units. The areas for immediate concern were: The simplified presentation of business intelligence, currently delivered on mobile devices as PDF files. Overhead on the performance team to [...]

Case Notes – E5 Global Transformation   Project overview Towards the end of 2015, a Support Services company projected that their year sales would likely fall and operating profit would be well below previous expectations. This sparked a new approach and a new transformation programme to revitalise their presence in the market place. The Support Services’ [...]

The problem City & Guilds, a global leader in skills education, is transforming communication and collaboration for its 1000 employees worldwide. In order to achieve this, it makes full use of the interoperability and flexibility of Microsoft technologies, federated with Office 365. At the same time, back-office functions are streamlined and brought up to date, [...]

The problem SBL have historically utilised a traditional PBX telephony infrastructure using an Alcatel solution. However, the business recognised that the functionality it provided was limited and that the reporting was both generic and time consuming. SBL has a desire to actively encourage greater collaboration internally and also with their client base and partners. Given [...]