Case Notes – Office 365 (Business Analyst)


Case Notes - Office 365 (with risual's Business Analyst) A territorial police force are looking to make the move to Office 365 across the force, to enable collaboration and stronger communication. The Police Force have issues with growing storage costs due to extensive file shares and emails. Systems and storage is managed by a third-party [...]

Case Notes – Power BI


Case Notes - Performance Management Framework (Power BI) risual are working with a UK Fire and Rescue Service on a performance management framework and approach. Performance management is a key tool for delivering better outcomes to users and senior leadership. It’s about acting in response to actual performance, to make improvements within the organisation and to [...]

Case Notes – Skype PBX.Anywhere365


Case Notes - Skype PBX.Anywhere365 A large UK housing organisation are migrating from their legacy PBX platform to Skype for Business with Enterprise Voice as part of a project currently be carried out in conjunction with risual. The legacy PBX provides a contact centre function for the housing organisation to handle and report on calls [...]

Case Notes – Business reporting and intelligence


Case Notes – Business reporting and intelligence risual worked with a large insurance company, who outlined their challenges with business reporting and intelligence within a number of business units. The areas for immediate concern were: The simplified presentation of business intelligence, currently delivered on mobile devices as PDF files. Overhead on the performance team to [...]

Case Notes – Intranet Accelerator


A Metropolitan Borough Council commissioned risual to configure and deploy risual’s Intranet Accelerator solution. During a design workshop preceding the deployment, risual’s consultant discussed the available configuration options with a group of stakeholders and explained how the solution can be tailored to meet the council’s needs. Following the configuration workshop, the solution was deployed, tested [...]

Nottinghamshire Fire and Rescue Service – SharePoint


The journey to an optimised SharePoint website Overview Nottinghamshire Fire and Rescue Service (NFRS) provide comprehensive safety services that cover the city and county of Nottingham. NFRS work to keep residents, visitors and businesses safe from fire and other dangers. Nottinghamshire Fire and Rescue Service staff recognised that their current website failed to meet users’ [...]

Case Notes – Global E5 Transformation


Case Notes – E5 Global Transformation   Project overview Towards the end of 2015, a Support Services company projected that their year sales would likely fall and operating profit would be well below previous expectations. This sparked a new approach and a new transformation programme to revitalise their presence in the market place. The Support Services’ [...]

Essex CC – EUC


The problem Having brought IT service delivery in-house 2 years ago, and with limited previous investment and a deteriorating performance, ECC had an outdated IT infrastructure, an IT function that reflected traditional, in-house models of service delivery, and an unsustainable per-head ICT cost. The Council’s IT infrastructure was no longer achieving their strategy of providing [...]

Gallowglass – Premium Support


The problem The Gallowglass Group has led the way in the development of professional recognised standards in the events and entertainment industries, since its launch 17 years ago. The business has expanded to encompass five companies, transforming the way that large events are managed. Following the delivery of their new IT infrastructure, Windows Server 2012, [...]

Staffordshire County Council – Private Cloud


The problem Staffordshire County Council is the eighth-largest council in England and a leader in shared IT services. It wanted to benefit from management and virtualisation to save money and ensure continuity of critical applications, while creating a private cloud environment to extend shared services. Staffordshire IT services need to cut the cost of its [...]

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