A facilities management company were searching for a solution in which enabled them to work closer with its partners and integrate systems to provide a more efficient and smoother service to its customers. The organisation were working closely with a Public Sector organisation across two completely separate CAFM (Computer Aided Facility Management) platforms.
The company engaged with risual Ltd prior to a pre-existing relationship to begin working on an integration project to improve its services. Firstly, the facilities management company and risual worked alongside each other to develop a strong relationship – allowing risual to really understand the needs and requirements the organisation had.
After working closely with the organisation, risual were able to scope out a design and build phase to show how they were going to build an application to meet their requirements within the agreed timescales. risual’s Application Development team and Cloud Specialists kick started the project immediately to ensure they would meet the tight timescales for deployment of the application.
risual built the application so it is designed perfectly to suit the facility management company requirements, ensuring they were able to stay connected and talk to its partners across the two CAFM platforms. risual’s application integrated the platforms together, allowing them to work and share updates automatically.
The benefits the company have seen from the integration are:
- The use of cloud based technology allows information to be shared across the platforms with changes automatically saved
- Increased collaboration and integration
- Better performance and efficiency across the organisation
- Automated processes have been put in place to replace the manual paper and telephone processes
- Streamline facility management processes