Project Description

The problem

Camden Council is using innovation and digital technology to enable it to save money and deliver better services to local residents and businesses. A transformation strategy that is about a leaner and selfmanaged workforce, and an accommodation strategy that enables flexible working highlighted the need to implement modern technology. Stated objectives included hot-desking and mobile working so it could reduce accommodation needs by over 40% and save £5M a year by 2018.  It also wanted to remove 22 KM of paper from the organisation. Adopting a laptops by default approach and supporting a Bring Your Own Device, (BYOD) initiative would also accommodate staff collaboration through video, audio and desktop sharing.

The benefits

Camden Council have seen a wide range of benefits from the deployment.

• Faster resolution of caller queries.

• Improved client call handling and routing

• More accessible staff

• Getting to more productive meetings

• Retaining and attracting staff