Project Description

The Problem

BDP are a major international practice of architects, designers, engineers and urbanists. Within offices in the UK they started to become aware of the need to replace their old telephony system which was 12-15 years old. The system made it difficult to collaborate across projects and call internally as all offices used a standalone system instead of an integrated system which would have been the same across sites.
Initially, BDP were looking to replace the systems in the London and Bristol offices and looked into options including a Nortel upgrade and hosted IP systems. BDP felt that the two options would have been too expensive with one off costs of up to £350,000 with maintenance fees on top. As spare parts for the current system were becoming hard to come by, BDP spotted a crack in the support available and started to look elsewhere for a solution.
BDP discovered Lync 2013 at a UC event and started internal investigations into the solution. With a Microsoft Enterprise Agreement in place, BDP already had the licencing to deploy Lync which was worth approximately £50,000. BDP discovered that they would save on average £25,000 per annum across the business with the deployment of Lync Enterprise Voice and which was a huge saving compared to other solutions which would have cost the business money in upfront fees.

The solution

BDP needed a solution that was reliable, provided the best possible voice quality and was significantly better than the old system they had in place. BDP have reduced the cost of supporting multiple services by upgrading to one integrated solution that includes everything—voice, video, and online meetings. BDP have also been able to upskill their engineers by choosing an on premise solution which means they can now deal with any maintenance themselves.

Benefits

Agile working

Reliability

Flexibility

Professional collaboration and meetings— all integrated with Office

Resilience

Help keep info safe and manage accounts easily

Simplicity

Increased productivity and cost savings

Free internal calls