Local Regional Government

Local regional government councils are complex organisations at the heart of public sector service delivery to local communities. Many councils are on a path to digital transformation for a number of reasons but often the catalyst for this change is to increase the scale and breadth of services offered to the public and its associated partners whilst lowering operational and capital expenditure on traditional IT infrastructure.

Sector Challenges

Financial pressure

Due to sustained financial challenges councils are actively looking to combine services and share cost. Centralised ICT Services are being considered in regions where economies of scale dictate multiple councils can support each other.

Estates rationalisation

A need to reduce operational expenditure is leading to more job roles encouraged to take advantage of flexible mobile working and hot desk working within councils.

Social care collaboration

Health and Social Care Act and Sustainable Transformation Plans (STP) are dictating greater levels of connected care and collaboration between NHS organisations and council services.

Public communication

A demand remains to serve the public through greater channels of communication and offer greater access to services – Mobility and social networks are prominent with an emphasis on self-service systems.

Better use of Data

Councils need to understand and analyse data to better service citizens and be more predictive with resource planning.

Cyber security and digital assets protection

Cyber security is a ongoing concern for all organisations, with information protection training, new threat protection from cloud services and protecting key data assets all priorities.

Safeguarding and protection

A real emphasis on systems that help identify and protect vulnerable adults and children in the community – working across organisations in Multi Agency Safeguarding Hubs (MASH) to deliver technical solutions to solve these issues.

Compliance and governance

Upgrading systems to deal with data governance requirements and requests like FOI and SARs but also the onset and realisation of GDPR is leading councils to ensure they have the data portability and visibility to respond quickly to requests for access and to be forgotten.

risual Services to LRG

At risual we believe that positive digital transformation and change in Local Regional Government comes from three transformational pillars. The ability to enhance infrastructure operations and processes. Empowerment of the council workers be it back office staff or community facing to be informed and productive in their duties. Also, the ability to have increased engagement and interaction with the public who they have a responsibility for as well with key collaborative partners in the regional ecosystem.

Government end user computing

Empowering the workforce with a computing strategy that allows Council Workers to have an optimised engagement with service partners and the public. This solution provides a framework for optimised computing within Local Regional Government for administrative roles through to Community facing remote worker roles. Government End User Computing will determine user profiles and needs for computing access, identity for security and applications access to the needs of flexible mobile computing, hot desking or remote working.

Cloud ready datacentre

Helping councils to optimise cloud based services to enhance current infrastructure workloads, storage, archiving and back up needs, taking into consideration compliance governance and legal requirements for archiving data.

risual can offer services for LRG customers wherever they are on the journey to the cloud and for however they want to use the services offered by Azure. References are already in place to determine that a cloud migration is financially beneficial and offers business value. 

Predictive government insights

An intelligence and reporting service that allows insights into current and future public-sector service needs. Utilising the work done with other councils and drawing on other Data and BI skills. Taking the Microsoft Data platform either on premise or in the cloud to enable a data lifecycle – Data Capture and Manage – Transform and analyse – Visualise and distribute. Specifically, to direct efficiencies in service reporting and delivery.

Digital Skills

Within a report by ECORYS UK, called Digital Skills for the UK Economy they recommended “Government should set in place changes so that digital skills are embedded in education and training, enabling individuals to participate fully in the modern digital economy, whether as tech specialists, leaders of digitally-enabled businesses or workers in digitally-enabled jobs across the economy “

Across the public sector there is a need to accelerate digital skills and competencies Digital Transformation for the most part requires Digital Skills to be successful and Digital Skills with dictate and maintain Digital Transformation. risual can offer a specific acquisition of digital talent through Apprenticeships in Government, Specific IT training particularly around cloud technologies and the use of MOOC systems for end user training. Digital transformation demands digital skills and digitals skills drives digital transformation.


Government Applications Process and Action

Utilising Dynamics 365 tools to optimise public requested applications and contact management into Councils and Housing Authorities. Dynamics 365 has been used to outreach, capture and workflow specific data in the form of incoming applications or remote worker reviews. In addition to this, templates have been built out for Freedom of Information requests.

Dynamics also gives an opportunity to utilise social media as another route for the public to send in service requests –  whilst this has only built out in a demonstrator for Police utilising a designated twitter name to receive enquiries this could be ported quickly to a LRG channel.

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