Central Government is heavily influenced by the Government’s strategy for digital transformation. Initially released in 2012, the Digital Strategy highlights the pervasive use of Internet technologies by the public for consumer services and asks for “digital by default” for all government delivered services. In February 2017, the Government released its transformation strategy that takes the Digital Strategy and focusses on total transformation of government, how it works, how it organises itself, and how it serves the public. In short, three broad components are highlighted in the digital strategy to transform citizen-facing services, full departments and internal government processes.
Continued financial pressures are causing organisations to seek new business processes to save costs and become more efficient.
A drive to take control of services and skills – moving towards department and agency collaboration in shared services.
Improving services to citizens by digital transformation – offering the right service, through the right channel to the right people whenever required.
In line with the digital transformation strategy, government entities must ensure collaborative practices to place the citizen at the centre of digital services delivery.
Government systems must be secure by default, to ensure that protection against cybercrime, security must be embedded at every level, including both internal and external services, to negate the risk of breach. The Government Cloud Strategy document discusses that “Solutions must balance the need to be open, accessible and usable with the growing cyber-security threat and the need to handle sensitive information with due care.”
Openness to show how government entities and people are utilising tax payers money – Data should be made accessible to and transparent to all that want to see it “The government has recently re-emphasised its commitment to data as a public asset
A movement to utilize Small Medium Enterprise organisation and less so monolithic Contacts from Large Systems Integrators or Outsourcing partners.
At risual we believe that positive digital transformation and change in Central Government comes from three transformational pillars. The ability to enhance government infrastructure operations and processes, empowerment of civil servants and back office staff to be informed and productive in their duties. Additionally, the ability to have “digital by default” embedded in engagement and interaction with the Public who they serve as well as key collaborative partners in the achieving optimised government services.
Helping organisations to optimise cloud services to enhance current infrastructure workloads, storage, archiving and back up needs, taking into consideration compliance governance and legal requirements for archiving data.
The HMGovernment Cloud Strategy document discusses that “The government will push ahead with its agenda for data centre, network, software and asset consolidation and the shift towards cloud computing.”
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“Lack of digital nous was seen as the largest barrier to the adoption of technology in government by 57 per cent of almost 1,000 civil service respondents says a report published today by industry organisation techUK.” UKAuthority Web Site Aug 2017
Civil Servants at the centre of our government at both ministerial or agency level are not without criticism for the lack of digital literacy and skills. In the TechUK survey 25% of senior roles interviewed highlighted “Skills Shortages” as the reason for stopping the digitisation of services in public sector. More than half civil servants believe that lack of skills is a barrier to technology adoption.
The apprenticeship levy comes directly from Central Government Department for Education and will affect many of the Ministerial departments and agencies as it does commercial and public-sector organisations at large. risual offer a wide variety of training and courses for end users and technical staff alike, which can be consumed at a pace that suits the needs of the organisation. More information can be found at www.risual.com/education
Empowering the workforce with a computing strategy that allows Government workers to have an optimised engagement with service partners and the public. This solution provides a framework for optimised computing within administrative roles or public facing roles. Government End User Computing will determine user profiles and needs for computing access, from identity for security and applications to the needs of flexible mobile computing, hot desking or remote working.
“Removing barriers to sharing Innovative work is done across the public sector and in partnership with Industry, but it is often hard for knowledge, products and information to be shared between Departments and organisations. By developing cross-government collaboration and common standards and platforms, it will be easier and cheaper for Government to deliver truly transformative public services.” Tech UK whitepaper Smarter Services, Delivering the next Wave of Digital transformation in the Public Sector.
An intelligence and reporting service that allows insights into current and future public-sector needs and offer this data as part of the transparency agenda.
risual can offer a very clear view of how extensive use of data and business intelligence is offering greater insight and driving business performance across the Public Sector. Visit www.risual.com/data-analytics to find out more
Utilising Customer Relationship Management tools to optimise how cloud public requested applications like Freedom of Information (FOI), Subject Access Requests (SARs) and associated contact management, are dealt with, in line with the aspirations set by the digital by default agenda.