The journey to an optimised SharePoint website


Nottinghamshire Fire and Rescue Service (NFRS) provide comprehensive safety services that cover the city and county of Nottingham. NFRS work to keep residents, visitors and businesses safe from fire and other dangers.

Nottinghamshire Fire and Rescue Service staff recognised that their current website failed to meet users’ expectations and didn’t represent a modern-day fire service. The design of the website was outdated and fell short of basic technical trends such as mobile optimisation.

Due to functionality problems, the website administrators struggled to keep the content up-to-date, with the lack of a clearly defined content lifecycle causing outdated content to appear on the website. The skillset to update and maintain this had been ‘lost over time’, therefore NFRS needed a new solution that they could manage internally. All of these issues prompted NFRS to re-define the design of their internet site, opting for a modern and professional website which followed their corporate branding.


NFRS are delighted with their new SharePoint website which, above all else, provides them with much more flexibility and productivity.

NFRS will continue their plan to build on the SharePoint platform, as in addition to the website, they are also deploying a SharePoint Intranet, SharePoint Extranet and SharePoint Collaboration and Document Management solutions, leveraging the maximum out of their license investment.

“We can instantaneously update our news and feeds, whereas before it took anywhere between a day to five days. So, we’ve definitely gained results in that we can now keep information up to date and as current as possible.

“From the process side it’s fantastic too; we all have access into the backend and with the ‘published docs’ facility, it’s giving us the ability to have our corporate media team purely proof-read before publishing whereas before they also had to write everything too – so it saves lots of time and effort.”

– Helen Dooley, Service Project Manager, Nottinghamshire Fire and Rescue Service

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