Situation

One of risual’s IT Managed Services (rMS) clients requiring a solution to showcase the new Universal Print offering from Microsoft.

Task

risual worked to design, test and implement the Universal Print solution for multiple legacy printers to the client’s Windows 10 devices.

Action

The solution is the first Universal Print service risual has designed, tested and implemented. The engagement was three days in total and included a workshop, design and planning session, and the implementation.

Result

This client can now showcase the Universal Print solution to other police organisations across the UK and get the most out of the latest implemented Microsoft technology, for example they can now use this solution from any Windows 10 device remotely, or onsite.

risual and the client intend to progress with future opportunities with risual Managed Services – who currently have an NPS score of 74.92.

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