The customer

London Borough of Camden aim to drive change to help build better communities and opportunities for its citizens. With plans to create a modernised environment for its employees, Camden engaged with Microsoft Gold Partner, risual.


London Borough of Camden were using Skype for Business (SFB) on-premises for communications. As part of the Digital Workspace strategy to harness cloud services, Camden were keen to explore Microsoft 365 Teams for their communications platform when their SFB platform was due to be decommissioned in 2021. The need to find the right solution also included:-

  • SFB going end of life – Camden could potentially lose voicemail access for front line workers if they didn’t act fast.
  • COVID-19 – with a rising need for remote working, COVID-19 meant Camden needed to quickly onboard a new technology solution and support end users to adopt the solution effectively.


The solution was to create a digital workspace. Camden had a target of three months to get the initial migration completed for 5,000 users so both parties worked quickly to implement Microsoft Teams. Steve Rush risual Consultant and Jhon Jimenez Network Team Lead at Camden worked together to create a Powershell script to speed up the initial migration, resulting in the first phase being completed in several days rather than three months.

risual included the Microsoft FastTrack services risual (Microsoft FastTrack Ready Partner), hosted regular technical workshops for the Camden
IT team to provide support during the technical deployment. The workshops were also provided to help Camden employees gain the relevant skills to ensure they could complete the volume migration themselves and manage the environment effectively moving forward.


  • Seamless call experience
  • Unified communications platform
  • Significant end user adoption due to training
  • Increased productivity
  • Culture change
  • Cost savings

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