The challenge

Carlisle City Council were coming to the end of an enterprise agreement and were looking for a new refreshed agreement which would allow it to digitally transform and provide better services to its citizens.

The main challenges:

• Ever-increasing demand for services

• Trying to keep up to date with what the public wanted

• Continuously delivering an outstanding service

The solution

“Carlisle’s Enterprise agreement was due to be renewed, and as it was one of the largest IT expenditures we suggested a BVA to help look at the different licensing options available to them, balance the different user roles and projects along with supporting part of the future direction of travel. The output of the engagement will also help to plan the adoption of cloud licensing to show value back into the council.”

Abigail Inglis, Account Manager at risual Limited

The benefits

Carlisle City Council adopted the One risual BVA Engagement to focus on value rather than ‘business as usual’. The project was not in place to save costs, but simply to make better use of both time and money.

Maximum value

The engagement enabled the focus to be on resources and the people. It ensured the organisation spends more and more time thinking about what will add value to the council and its citizens alongside minimising workloads which don’t offer maximum value.

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