A District Council used an outdated data model to store its information and had difficulties accessing it. The council required the expertise of risual to fully understand its cloud options with Azure technology.
risual worked with the client to discuss its cloud services available to ensure a complete understanding of the Azure Synapse options.
risual provided full explanation of Azure services, showcasing the different services available to the organisation. Expert training sessions and demos were held by risual to allow the client to use Azure services in the most optimal way possible.
The council gained a full understanding of Azure options and the great potential for the organisation’s development. As a result, the client is very keen to implement Azure Synapse to its processes and unlock the numerous cloud benefits such as:
- Powerful insights on data
- Secured data with highly advanced settings
- Easy and time effective access to information from one cloud
- Ability to build automated processes and more…
The organisation can proceed with its Azure implementation with the full support and training of risual’s expertise. Further Azure features could be included into the client’s cloud if required.
risual and the council have been working together over the past year to identify the organisation’s best options for cloud transformation. The council provided consistent feedback with the NPS (net promoter score) measurement, rating risual’s most recent services 8/10. The client expressed satisfaction particularly with Randolph Graham (Consultant at risual) for his involvement in the project.
“I found Randolph to be extremely knowledgeable and capable of carrying out the task we required. He kept us fully updated with progress and tested thoroughly before handover.”
risual currently holds an NPS score of 76, which is significantly higher than the industry average (60), demonstrating a strong focus on client satisfaction.