Typically, we attribute Microsoft 365 services to those employees based in an office, however those on the frontline of your business are an integral part of your team, and the benefits the programme offers these individuals can help them to feel connected and achieve a sense of wellbeing within their role.
What is a Frontline Worker, I hear you say?
A frontline worker within an organisation, is any worker that is customer facing, providing services and support and those involved with distribution and logistics.
☑️ Customer facing and define the customer experience.
☑️First with the products at the heart of your business.
☑️The face of the business and represent the brand.
A survey by Harvard Business Review Analytics Services showed that 78% of business leaders say that connecting and empowering their Frontline Workers is critical but only a small number of organisations typically act on this.
The same survey shows that increased efficiency is the top driver for business leaders wanting to digitally enable their Frontline Workforce. In other words, investing in your Frontline Workers can lead to improved business performance.
So now that we’ve established that frontline workers are the face of the business and define the customer experience, it may be important to consider how satisfied and connected they are in their workplace experiences, and what, as business leaders, can be put into place to ensure this satisfaction and efficiency.
“Transform your organization by empowering the people who engage your customers first with modern tools, devices, and services that raise productivity, streamline communication, and close gaps in your security and compliance posture.”
With Microsoft 365 there are several ways you can empower your Frontline Workers:
✅ Connect your workforce – enhance productivity by connecting workers to tools that will assist them to work to the best of their ability. Using apps such as Teams, chats and notifications, employees can stay connected to organisation in a broader sense.
✅ Digitalise manual processes – save precious time and cut spending by automating tasks and processes using custom created apps.
✅ Accelerate the onboarding process – using Microsoft 365 you can get new employees onboard rapidly and allow them to build their skillset from the beginning.
✅ Empowering devices – provide your Frontline Workers with industry custom tailored devices, to ensure they can efficiently carry out tasks. Microsoft Viva provides employees with tools such as connections, insights and learning, in order for them to monitor their wellbeing, access a plethora of resources to support their knowledge and create seamless lines of communication between colleagues.
✅ The best security and compliance features ensure that the business and its data are effectively safeguarded.
What can you expect from Microsoft 365 for Frontline Workers?
Apps to keep your Frontline employees connected, satisfied and efficient in their roles.
Are you interested in learning more about how Microsoft can assist your Frontline Worker force? Or perhaps you’d like to implement some of these tools within your organisation?
Contact us via 0300 303 2044 or enquiries@risual.com to enquire about a workshop or to speak to one of our experts.
Want to take your Frontline workforce to the next level?
Why not register for our Enable Frontline Working workshop, and benefit from:
✅ An assessment of your frontline workforce needs
✅ An identification of your pain points & challenges
✅ Personas and mapping to your top prioritised scenarios to deliver innovative solutions to your frontline workers.
✅ A combination of presentations and immersive experiences designed to showcase Microsoft Teams, Shifts, Tasks, Approvals, Power Platform, Viva Connections, LoB apps.
✅ A prioritised, actionable plan to quickly address your frontline worker needs.
