Managed Services excels in recent NPS scores

Proud to share risual Managed Services recent NPS feedback.
Last week rMS received feedback from clients in the Manufacturing, Education and LRG sector rating 9 out of 10 or higher on the Net Promoter Score. risual is extremely passionate about delivering a credible service to all clients.

In 2019 risual worked with a Global Solutions Provider to improve its existing Managed Services contract to create a tailored and customised support service. The client and risual have worked closely together throughout this contract to develop a transparent and strong relationship. Last week, the Global Solutions Provider rated risual a 10/10 and said “An amazing and professional technical services. All issues are being serviced and resolved through courteous and speedy customer service. I’m a very happy customer”.

UK based Charity who provide £1 million per year for a variety of initiatives and projects rated risual 10/10 with the following comment: “No issues with the service provided and have spoken to another part of the organisations about risual”.

We also received feedback from clients in the Education and LRG sector rating the risual service 9/10 stating:

  • “Happy with the service provided”.
  • “Support as a whole is positive and the team have always been good when cases have been raised in the past”.

The feedback shared is wonderful, reinforcing the care and effort risual do behind the scenes to provide the right service to our extensive list of clients. Each week we strive to make improvements to always continue to develop and grow.

risual Managed Services

Midlands based IT organisation with a skilled, successful, Security Cleared and ISO 20000-1 accredited IT Support team who provide a wide range of services to add value to your IT department. Our Managed Services team ensure you have a safety net in your organisation to drive peace of mind across your operations thus you can begin to focus your efforts to areas which drive business change. Find out more about our Managed Services team here.

Please don’t hesitate to contact us for our available offerings at or 0300 303 2044. Alternatively, click here to send your enquiry.

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