Managed Services receive positive feedback from clients

risual Managed Services recently received positive feedback from a variety of clients on the Net Promoter Scores. All responses ranging from an 8 out of 10 and higher, the IT Support Team continue to drive value and excel in customer service.

A large law firm rated risual Managed Services a 9 out of 10 along with positive feedback, “I’m happy with the level of service provided by risual – they are responsive, and tickets are managed in a timely manner”.

Working with an array of clients in the central government sector, one client said, “I’m always happy with the service across the whole business”. This incredible feedback is followed by a very positive 10/10 rating. They also added “The Managed Services team are very responsive to any questions and requests we may have”.

One of our Local Regional Government clients rated the service 9/10 and added “I’m happy with the service provided”.

risual Managed Services continue to drive success and value to our extensive list of clients. Any feedback we receive, whether it be positive or negative, we will ensure to drive continuous changes and improvements to better our services.

Our Managed Services division support many public sector clients providing comprehensive 1st, 2nd and 3rd line support services, with 24x7x365 cover. Our support processes are ISO 20000 accredited with processes built from the ITIL v3 and v4 frameworks. All service delivery and project managers are minimum ITIL v3/4 Foundation certified.  

Our service includes proactive monitoring and alerting, through a combination of Microsoft services (SCOM, OMS, Azure Sentinel), along with our proactive patching service covering all environments. We also deliver consumption and licensing optimisation services for cloud environments, through comprehensive reporting dashboards linked to our IT Service Management system.

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