Risual’s Managed Services

So here at risual we are very proud of our Managed Services team and all the offerings we know can benefit you!

Today’s technology is advancing rapidly but if you don’t have the right platforms in place then of course your systems won’t be running at their full potential. If you have an amazing new application but it keeps crashing because of legacy systems and the lack of updates, productivity and optimisation then you aren’t getting your money’s worth – and what’s the point in that?

Below is just a brief overview of the solutions we offer so that you can gather a quick overview of our risual Managed Services (rMS):

Service Optimisation – So our optimisation services offer three packs –  the O365 consumption report pack, the license consumption and the reporting and azure consumption pack which both measure their specific topics consumption, so it allows you to see where your using loads of O365 or azure and where you may be paying for a service but not necessarily using it. Alongside these consumption report packs we offer daily health checks, SQL DBA services, tenant management, capacity management and updating and patching performed 24 hours a day 365 days a year to help keep all your services up-to-date and secure.

Break Fix – So through our Service Desk we provide break fix which is a service that means you can get  1st to 4th line support 24 hours a day, 365 days a year –  managing both incident and problem management through providing incident breakdown reports and daily system checks. All with the aim of keeping systems working efficiently and productively. 

Security – So our security services provide 24 hour, 365 days a year monitoring with security administration and advisory options available. All our staff and processes are certified, along with all our employees being Level 3 or above security cleared. We offer major incident management, managed, updates, certificate management and identity and access alerts to keep your systems secure no matter what.

Cloud Adoption – So through cloud adoption we provide azure optimisation and administration services as well as O365 administration and licensing reporting. We offer azure gold image, a managed 365 environment which our support desk will keep up-to-date and working 24 hours a day 365 days a year along with floorwalking on site support from our specialist consultants. As well as tenant management and consumption reporting so you know exactly how much you are consuming of your products and where your spending but not necessarily using your systems. 

Proactive Management – So Proactive management offers cloud migrations, SQL DBA services and proactive monitoring, such as seeing and stopping an issue before it happens through predictive technology. Providing service delivery reports, scheduled configuration changes and backup management so that your files remain secure throughout and we can proactively defend your data and see problems coming. 

Code-as-a-service – So we can provide cloud deployments, DevOps metholodgy, agile development within a managed delivery. When deploying or carrying out the delivery we offer continuous feedback and alerts throughout, alongside automated alerts which our 24 hour, 365 days a year support team will handle.

If the above interests you and you’d like a more in depth look at what we do then you can drop us a call or contact us via our website.

We’ve currently got a Password Audit solution that seems to be a hit with both public and commercial sectors. It takes less time than you would think and really is worth it.

We have discovered that often up to 50% of an organisation share the same password or are simple and easy to breach. As we dig deeper around that, we understand that across the UK alone there are 65,000 cyber-attacks attempted per day! Resulting in 1 in 3 organisations being successfully hacked.

The ‘I never thought it would happen to me’ idea is prevalent following a breach, hence why we are keen to help organisations proactively improve their security before this happens.  

Thank you for reading!​

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