Every IT department is as unique as the business it serves, which means that when working with ITIL guidelines and ISO/IEC20000 standards, organisations must not see them as a static set of rules or guidelines, but more as a set of processes which must be adapted and fully embedded within your organisation’s day to day operations to achieve success and conformance.

IT is also worth noting the differences between ITIL and ISO, while ITIL has often been seen as the gold standard in IT Service Management, it is actually a collection of best practises and guidelines for your use and although an individual can be ITIL certified the organisation itself cannot be. Today, the current version of ITIL and the ISO/IEC20000 standard are closely aligned, so now fit together and complement one another. It is a bit like seeing ITIL as the manuscript for discipline and process, and ISO is the black belt in that discipline.

Organisations often see investment in the improvement of these processes, especially voluntarily audits as an unnecessary expense in terms of time and effort, and are sometimes adopted by businesses to impress customers, when really these standards have genuine business benefits, including:

  • Stronger alignment between IT and the business
  • Improved service delivery and customer satisfaction
  • Reduced costs through improved utilisation of resources
  • Greater visibility of IT costs and assets
  • Better management of business risk and service disruption or failure
  • Increasingly stable service environment to support constant business change

When we look at these benefits, these are often the reason for organisations to spend money on improving their actual IT technology and infrastructure, when often the problem can be that the people are inefficient, rather than the technology. It can be described as a formula one team spending a great deal of money to improve their car engine, when the issue is really the driver isn’t up to scratch.
Our risual ITSM services, work in a similar fashion to our traditional consulting services, where a certified impartial expert comes in, assesses the processes that are adopted and makes recommendations based on where improvements are required. This helps to ensure that your journey aligning to ITIL guidelines and eventual ISO/IEC20000 certification is:

  • Simplified
  • Recommendations are bespoke to your businesses
  • Reduced costs in training and shorter time to implement
  • Long term user adoption and adherences to standards

By using our external service and marrying it up to our managed service and consulting offerings, risual can offer assistance to completely transform your IT service across your people, processes, and technologies which can offer long lasting, measurable improvements to your business.