Case Notes: Windows 10

risual worked with a regional water company who provide mains water and sewage services to millions of people in both major and rural population areas. The utilities company service several English counties, therefore it’s imperative that their systems are up-do-date and capable of tackling all issues.

The company has been using Windows 7 and began to migrate some of their systems to Windows 8.1. This included a proposed rollout of 3,000 laptops, however, during the process, the company then decided it would be best to deploy Windows 10. This was due to the positive worldwide reception to Windows 10, with there being heaps of praise on its stability.

Deploying Windows 10 would help to futureproof the utilities companies outdated and temperamental system. The company strived for a clean build which would then prompt a fresh start from the issues they endured with previous deployments.

Every company needs reassurance of quality control from a company they can trust. risual’s key values – which include integrity and agility – meant that they were a good choice for the water company and the direction that they wished to take.

risual were known to the company since they had both worked together in the past, along with this, risual could boast an impressive portfolio showcasing how they had successfully completed similar deployments.

risual and the water company were able to work collaboratively in producing a detailed timeline of what they wished to achieve and outlined the times of when they wanted to reach their targets. The company worked closely and intrusively with risual to hit the key milestones that they had both agreed on.

Future-proofing is an important aspect of introducing any new system and the water company signalled their intent in completing this. This would ensure their new systems would withstand any potential future updates or changes that may affect their new system.

The ‘clean state’ mentality driven by the water company reiterated their desire to mitigate any issues from previous deployments. A clean build was successfully achieved and with minimal contamination from older files onto the new system. This then led to the company being able to open the door to IT policy changes as part of creating their lasting legacy – rather than adopting now defunct approaches from previous builds.

As hoped for, the water company were hoping to see clear changes to the system that would be able to provide them with a clean slate. They achieved the following:

  • The deployment of Windows 10 meant the company were able to achieve big cost savings, which kept in line with their desire of maintaining a cost-effective approach.
  • The system had much easier accessibility and along with a single sign on, Windows 10 was a system that staff had used on their personal devices, which in turn made the switch easier.
  • The company stated that no formal training and minimal hours were required to train staff on how to use the new system.
  • Windows 10 proved to be a much more intuitive system for them than previous builds, with little technical support needed during its launch.
  • Rather than pushing people back, like a software overhaul can sometimes lend itself to, staff thought the system was generally much better for them to work on.


Read the full case notes here.

 Find out more about Windows 10 and risual by clicking here.

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