It’s essential that organisations drive towards digital transformation by constantly evolving with new technologies.

risual’s Head of Sales, John Pittaway and Head of Business Consulting, Brian Cain, delivered a presentation on how crucial it is for organisations to embrace digital transformation and how risual can help deliver it, at Future Decoded 2016.

Brian Cain said: “Digital transformation could actually be the digitization of any manual or paper based process. It could even be enhancing existing digital processes using more modern or updated technology such as automation or predictive analytics. It’s the understanding that there are ways we could do certain processes better, whilst helping to add value to the business.”

Future Decoded 2016 was all about digital transformation and how organisations should be aware of all its benefits.

John Pittaway was keen to stress risual’s track record in this area and how they’ve previously delivered on transformational projects in the past.

He said: “We help customers realise the return of their investment in Microsoft technologies. We put our modern IT experience into the hands of users so they can be much more productive. Then in accordance with their organisations policy, they can fundamentally change the way in which they work. We helped a county council boast millions in IT cost savings by enabling their employees to work remotely. Giving them applications such as Office365, also helped cut these costs during the transformation.”

risual have got a history of helping companies undergo digital transformation, whether it be installing Skype for Business, Office365 or something more precise through their customer aligned strategies.

These include End User Computing, Optimised Service Vision and Connected Business – all of which help increase productivity, increase flexibility and cut costs.


Brian believes that before an organisation undergoes digital transformation, they must first create an IT strategy that aligns to the business model, whilst actively helping and supporting it.

He said: “By creating the strategy, the IT director needs to think about existing and future technology that could assist the organisation. We need to consider what the organisation will look like if they apply these new technologies and how will they help to create a more sustainable future for the organisation.”

Sustainability is a key word that keeps popping up when talking about digital transformation. This could be due to the findings of recent Microsoft research, which predicts major disruption in organisations that fail to embrace new technologies.

There are 4 ‘key’ strategies according to John Pittaway however that risual follow when delivering digital transformation – these are also echoed by Microsoft.

John said: “It’s about helping organisations engage better with customers to improve outcomes, loyalty and customer service. Empowering employees, so people can be more productive in how they work together. And, optimizing operations or enhancing them by doing more with existing operations to reduce costs and take down disruptive barriers that come between organisations.”

In the ever evolving and developing world of IT, it’s essential your organisation doesn’t stand still – risking getting left behind by technological advances.

Changes in IT processes needs to be implemented to take advantage of the new technologies and improved ways of working. This needs to be reinforced throughout the business in order to take full advantage of its benefits.

Brian said: “Digital transformation should be constant. Business requirements and technological advances are constantly evolving so the transformation journey should also continue evolving alongside it.”