‘The Suite Essentials’ – A free collection of ‘must have’ utilities for Microsoft System Center Service Manager has just been updated to include a brand new tool from Expit. The tool called ‘S.O.S’ allows end users to directly interface with the service desk though Outlook. It’s possible to create an incident or service request, upload attachments, add voice notes and view the status of tickets without having to use a portal or contact the service desk directly.
The tool integrates with the standard Outlook ribbon and once configured allows for a very simple interface for interacting with the service desk without the need for loading the portal or picking up the phone.
Download the essentials from here and check it out.