Just to let you know Update Rollup 6 has been released for Service Manager 2012 R2

You can download the rollup from https://www.microsoft.com/en-us/download/details.aspx?id=46834&WT.mc_id=rss_alldownloads_all&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

UR6 Description below (Referenced from https://www.microsoft.com/en-us/download/details.aspx?id=46834&WT.mc_id=rss_alldownloads_all&751be11f-ede8-5a0c-058c-2ee190a24fa6=True

Update highlights

  • Service Manager 2012 R2 now supports SQL Server 2014.
  • This update contains several improvements for a significant reduction in sync time of the System Center Configuration Manager (CM) connector and the Active Director (AD) connector.
  • The AD connector sync schedule has now become configurable through the console and PowerShell.

Issues that are fixed in this update rollup

  • MPSync jobs hang after you import a new version of a Management Pack.
  • The AD connector group expansion workflow runs even if the corresponding connector is disabled.
  • During execution of the AD connector, the Console may experience a significant decrease in performance because the AD connector performs a full sync after every domain controller failover.
  • AD connector sync fetches the same Tombstone objects multiple times, and slows down the sync if the deployment has a large number of deleted objects.
  • If you use the extended screen to open forms, the SM console continues to try to open the form window in the extended display, even when it no longer exists.
  • Service Request and Problem management forms do not save the data changes that are made after Refreshing the form.
  • The AD connector sync generates many warning events with Event ID 3305.
  • Deleting a System Center Configuration Manager connector freezes the console until all the associated Configuration items are deleted.
  • Additions are missed when the Configuration Manager database is hosted on SQL Always On and is successfully failed over to another node.
  • The Console crashes if a large amount of data or an image is pasted in the Release Request’s documentation tab.
  • Groups & Users cannot be added to a user role from a domain which is two-way selective authenticated trust with the SM Management Server’s Domain.
  • When the number of user CIs is large, the Global Operators Group takes a long time to return and spikes the memory and CPU in the SDK process.
  • EMG and TypeSpace Cache calls are slow and makes the CPU spike when there are lots of Enumerations in the Management Group.
  • An exception occurs when you click an entity of a service on the Service Component tab.
  • Creating a Request offering with Cireson SMA Connector results in an exception, after you install update rollup 4 or 5

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