Unable to create rule to move message in O365 shared mailbox

2017-12-11T12:25:57+00:00 December 4th, 2014|Office 365|

 

Had an interesting problem today with one of our shared mailboxes that we have recently moved to office 365. We seemed unable to create a rule to move messages based on criteria, we tried:

  • In Outlook – this just refused to show the name of the folder chosen and would go no further
  • Powershell – we got the following error:

  • In OWA we got:

 

At a bit of a loss I started doing some research and turned up quite a few other people with the problem, it seems there is a bug in the UI, the fix turned out to be as follows:

Click OTHER in the picture below.
2. Click Go to the earlier version.

 

From this older version we were able to create the rules and after testing all worked as expected.