Search results may take a long time to appear because Microsoft Exchange Search is unavailable. Results will not include matches in the e-mail body.

2017-12-08T17:14:42+00:00 September 9th, 2011|Exchange|

The error below is received when searching for mail within OWA:

“Search results may take a long time to appear because Microsoft Exchange Search is unavailable. Results will not include matches in the e-mail body.”

This is due to the full-text index being corrupt. To confirm that the index is corrupt, run Test-ExchangeSearch from the Exchange Management Shell on your mailbox server and the following output will be received:

ResultFound : False

SearchTime : –1

Solution:

Run ResetSearchIndex.ps1 –force MailboxDatabaseName from the Exchange Management Shell

The ResetSearchIndex.ps1 script is located in the <drive>:Program FilesMicrosoftExchange ServerScripts folder.