Exchange 2010 Auto Attendant not forwarding calls to extensions

2017-12-07T09:36:01+00:00 July 11th, 2011|Exchange|

Had an issue at a customer whereby the AA would not forward key mappings to an extension number although it would work if you browsed the directory on the AA and entered it there… annoying.

Found this really useful blog which saved me some valuable time so thought I would re-blog it.

http://ucmadeeasy.wordpress.com/2010/08/29/exchange-um-auto-attendant-key-mappings-not-transferring-calls-after-sp1/

Thanks

NeilC