It is no surprise that e-mail within a Professional Services firm is seen as a critical application and service. As one of the leading Law firms in the UK, Dickinson Dees required a more compliant, resilient and flexible e-mail solution to deliver email to remote locations and devices whilst not impacting operational efficiency, or inhibiting the demands of the business. With the upgrade from Exchange Server 2003 to the latest version Exchange Server 2010, the experience across mobile devices, the internet (through Outlook Web Access) and branch offices was not only significantly improved, but also delivered an additional level of security through native encryption software within the Microsoft products.

From a Service Delivery perspective alone, tight integration with Management and Security solutions such as Microsoft System Center Operations Manager, (a Microsoft Service Delivery tool allowing proactive monitoring of critical IT services such as e-mail) , and Forefront Unified Access Gateway and Threat Management Gateway (protecting the IT security perimeter from virus, malware, unauthorised access etc), was the only way in which short, medium and long term cost reduction and efficiency could be achieved.

Working with risual, Dickinson Dees also recognised the importance of their Managed and Support Services in supporting the new architecture and critical services to ensure unscheduled downtime became a thing of the past.

Choosing risual’s Premium Support Service offering over multiple years was not just a cost effective purchase; it also ensured business continuity and re-investment of resources back into the business to better support the end users.