Experience is King

By 2020 customer experience will overtake product and price as the key brand differentiator.   

Akin connects retailers with their customers via a digital platform, extending beyond the store to deliver a personal, multi-channel customer relationship tool. 

Improving customer experience, loyalty and engagement

Give customers access to offers, news and products relevant to them. Provide customers with the VIP experience by equipping salespeople with strong knowledge of their profile, interests and purchase history. Built on the cloud, there is no need for managers to stay in the back office, akin connects all users with from anywhere, work on mobile, desktop or tablet. Available on Windows, Android, and iOS.

Customers Expect

Customers want to be treated as individuals, they expect to interact with brands 24 hours a day, and demand a consistent experience online, in store and on mobile.

Functioning out of the box as a loyalty application, a customer-facing app is available on Android, iPhone and Windows Phone to give customers personalised access to offers and news along with the ability to earn loyalty rewards. This in turn delivers details of purchase history, customer demographics and preferences to retailers for a more personalised customer experience.

  • 24/7 access to service
  • Combine Online/In-Store Channels
  • Treated as an individual

What We Provide

Akin is an out-the-box transformation of how you interact with and understand your customers. The app is tailored to suit the customer experience you offer, down to colour, brand and even a library of features to choose from. The application works directly with your CRM systems, you don’t need to start afresh with a brand new CRM solution we can integrate into yours. Akin then offers enhanced reporting, profiling and communications to build and your brands community.


  • Out of the box solution
  • Shared cloud environment
  • Bespoke branding
  • Bi-yearly release cycle
  • Online Support
  • 500 Staff


  • Out of the box solution
  • Dedicated cloud tenant
  • Bespoke branding
  • Bi-yearly release cycle
  • 9-5 Support
  • ≤5,000 Staff


  • Out of the box solution
  • Dedicated cloud tenant
  • Bespoke branding
  • Bi-yearly release cycle
  • 24/7 UK Support
  • 50,000 Staff +

Ready to Transform?


Contact Us