Optimised Service Vision

Why deploy Optimised Service Vision?


In the Cloud, On-Premises or Hybrid



Our Optimised Service Vision solution offers a wide range of options to cater for all business needs. risual consultants are experienced in helping both those who are cloud ready and those who want a hybrid model. Our experts have a proven track record in delivering both options. Some of our customers' journeys to both routes have been detailed in our case studies.

Cost saving

Consolidation of assets allows for a more productive team


Deploying cloud technology can have a positive effect on cost savings. It can save your organisation a substantial sum of money in the long run. Why not follow our Derby City Council case study to see how this organisation saved millions each year through moving all its assets into Microsoft's Azure cloud.


Allowing the workforce to be more productive


A benefit of deploying Optimised Service Vision is that it can free the workforce from monitoring on-premises servers. This then allows for a more empowered, productive and motivated workforce, which can help massively with the running of your organisation.

Cloud Technology

We have led the market in terms of migration to and deployment of new cloud technology techniques. There is becoming an increased demand for organisations to store their data on the cloud and we have worked with many organisation from Paul Smith to Derby City Council to help deliver these services.

Optimised Service Vision is an offering that is designed to strip back some of the rhetoric around cloud computing and let us work with the customer to design an infrastructure that delivers a long term, scalable and service-oriented approach to IT. To ensure that IT departments provide fast-paced, flexible and business-led capabilities, we have developed a repeatable strategy that can be tailored to match an organisation’s needs.

We aim to deliver technology based on business requirements using an appropriate mix of on-premises, public or hybrid cloud options. This approach helps organisations move from reactive provisioning and support to proactive service delivery. This is done under the management of consumption, which is measured against mutually agreed service level agreement. Optimised Service Vision utilises multiple technology components to deliver end-to-end business service with a robust framework.

Moving organisations from a server and workload centric model to a service centric model, our Optimised Service Vision helps drive cost down, increase business value and deliver innovation, all while being carefully aligned to business strategy.

Case Study

why: Derby City Council were looking to deliver IT services in a different way. They were coming to the end of a large outsource IT agreement but did not want to start running datacentres themselves and they wanted to benefit from the latest IT services.

how: risual used a combination of tactical collocated datacentre racks and the more strategic Microsoft Cloud to provide IT services. Existing services were surveyed and a plan was created to migrate as many IT services as possible to Office365 and Azure services including Infrastructure as a Service (IaaS). This plan was carried out over a period of around 15 months and completed successfully so that the outsourced IT agreement could be closed. This left the council in a position whereby the could choose to benefit from any new IT service that is released by either Microsoft or other 3rd party SaaS providers.

  • Testimonial
    risual and Microsoft gave us a holistic technology solution through their engagement process with us and were able to offer a combination of products to meet our short term and future objectives, achieving our ultimate agile workforce.
    Mario DevargasCIO, Greater Manchester Police
  • Testimonial
    Following the implementation of one of the biggest IT transformations, delivered by risual, that the business has seen, I realised that the new infrastructure would benefit from both a reactive and proactive service solution. risual had already demonstrated their expertise and knowledge of the system and they were a natural partner for us as an ongoing support service provider.
    Darren ThorleyHead of IT
  • Testimonial
    risual’s premium support package is perfect for meeting our exacting needs. My team looks after the 2nd and 3rd line support for all LAN, WAN, Telecoms and Server Infrastructure, so it is great to know that we have risual supporting us as experts in the Lync solution.
    Karen CharltonCorporate Centre IT Infrastructure Services Team Leader
  • Testimonial
    “We’re transforming the IT department with enhanced capability, capacity and professionalism to support the delivery of best-in-class citizen services by Essex County Council.”
    David WildeChief Information Officer, Essex County Council
  • Testimonial
    We didn’t consider any other partner than risual for this engagement after their successful Lync design session. We needed a quick improvement on our existing solution. Through their engagement process with us, we were able to assess a combination of products and decided Espera would help us better monitor and manage our calls, helping us provide a better service and increase productivity.
    Paul SpeakmanIT Director, Travel Counsellors
  • Testimonial
    People are getting to grips with instant messaging and presence and the rewards are being reaped already, we will save thousands and thousands of pounds in call costs. We will get more productivity from our workforce and the solution allows us to work a lot slicker.
    Gavin HarrisHead of ICT, Nottinghamshire Fire and Rescue Service
  • Testimonial
    We were really impressed with risual and importantly by what Paul Smith said about how they work together in the close partnership that they have created. We were looking to work in a collaborative way with a supplier who has exceptional technological skills and for us to thereby learn the best practices that risual have experience in implementing.
    Vic Falcus Head of ICT Service Management, Staffordshire County Council
  • Testimonial
    “We wanted to engage with a supplier that could also demonstrate a controlled methodology throughout the project management process. We’ve been really impressed with the excellent support that risual have provided.”
    Jason McCullaghSystems Manager, Muir Group
  • Testimonial
    We looked at options, and it became clear that Microsoft and risual, with Office 365, Shared that same vision of a productive and flexible work environment. They had the global reach and the supporting systems to achieve what we wanted.
    Ian TurfreyDirector of IT, City & Guilds
  • Testimonial
    Skype for Business enables staff to work flexibly, communicate digitally and collaborate smartly. Our staff love it. Even better it is helping Camden save over £5M a year by 2018 from its accommodation strategy.
    John JacksonAssistant Director ICT, Camden Council

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