Enterprise Grade ServicerMS are a scalable, robust and secure method for monitoring, optimising and maintaining your technology solutions. We aim to provide the best service possible.
Proactive MonitoringYour critical business systems are monitored 24/7 to ensure optimal service with minimal downtime and disruption. This allows customers to focus on projects that deliver business value.
Stability and ImprovementsOur core services team focus on your long-term IT optimisation and service improvements. This means that we're constantly looking for ways to improve the service.
On Target Fixes99% of issues are fixed and resolved within the target Service Level Agreement.
Fully CertifiedAll rMS staff are Microsoft certified professionals. They have also been granted SC clearance, giving you the peace of mind that you are in the hands of qualified, reliable and trustworthy professionals.
Security as StandardIn addition to SC clearance, all staff are trained to follow ITIL methodologies and consider data security. risual are also ISO 20000-1 & 27000-1 compliant.
About risual Managed Services
risual Managed Services (rMS) is a set of key tools and resources that have been designed specifically to drive value throughout the lifecycle of your investment with Microsoft technology.
risual provide 24/7 support and security to clients ranging from global business through to the UK Public Sector. Our successful, Security Cleared and ISO 20000-1 accredited team provide proactive and reactive monitoring for organisations in the world. risual experts can solely or in a co-managed environment, provision and deploy all changes to the IT infrastructure, helping optimise the environment to meet business needs.
Our needs assessment will make use of a Managed Services Specialist to sit down with your organisation to better understand and report back on any skill gaps and how risual can help.
Fill in the form below, and a member of the team will contact you to arrange your free assessment.
Following the implementation of one of the biggest IT transformations, delivered by risual, that the business has seen, I realised that the new infrastructure would benefit from both a reactive and proactive service solution. risual had already demonstrated their expertise and knowledge of the system and they were a natural partner for us as an ongoing support service provider.Darren ThorleyHead of IT
risual’s premium support package is perfect for meeting our exacting needs. My team looks after the 2nd and 3rd line support for all LAN, WAN, Telecoms and Server Infrastructure, so it is great to know that we have risual supporting us as experts in the Lync solution.Karen CharltonCorporate Centre IT Infrastructure Services Team Leader