Events

risual and Microsoft gave us a holistic technology solution through their engagement process with us and were able to offer a combination of products to meet our short term and future objectives, achieving our ultimate agile workforce.

Following the implementation of one of the biggest IT transformations, delivered by risual, that the business has seen, I realised that the new infrastructure would benefit from both a reactive and proactive service solution. risual had already demonstrated their expertise and knowledge of the system and they were a natural partner for us as an ongoing support service provider.

risual’s premium support package is perfect for meeting our exacting needs. My team looks after the 2nd and 3rd line support for all LAN, WAN, Telecoms and Server Infrastructure, so it is great to know that we have risual supporting us as experts in the Lync solution.

“We’re transforming the IT department with enhanced capability, capacity and professionalism to support the delivery of best-in-class citizen services by Essex County Council.”

We didn’t consider any other partner than risual for this engagement after their successful Lync design session. We needed a quick improvement on our existing solution. Through their engagement process with us, we were able to assess a combination of products and decided Espera would help us better monitor and manage our calls, helping us provide a better service and increase productivity.

People are getting to grips with instant messaging and presence and the rewards are being reaped already, we will save thousands and thousands of pounds in call costs. We will get more productivity from our workforce and the solution allows us to work a lot slicker.

We were really impressed with risual and importantly by what Paul Smith said about how they work together in the close partnership that they have created. We were looking to work in a collaborative way with a supplier who has exceptional technological skills and for us to thereby learn the best practices that risual have experience in implementing.

“We wanted to engage with a supplier that could also demonstrate a controlled methodology throughout the project management process. We’ve been really impressed with the excellent support that risual have provided.”

We looked at options, and it became clear that Microsoft and risual, with Office 365, Shared that same vision of a productive and flexible work environment. They had the global reach and the supporting systems to achieve what we wanted.

Skype for Business enables staff to work flexibly, communicate digitally and collaborate smartly. Our staff love it. Even better it is helping Camden save over £5M a year by 2018 from its accommodation strategy.