akin white

Improving customer experience, loyalty and engagement

Bespoke Mobile Application

Functioning out of the box as a loyalty application, a customer-facing app is available on Android, iPhone and Windows Phone to give customers access to offers and news and let them earn loyalty rewards. This in turn delivers details of purchase history, customer demographics and preferences to retailers for a more personalised customer experience.

Targeted Marketing Content

By analysing an individual customer’s preferences, interests and purchase history, retailers can deliver specifically tailored marketing messages. These messages can then have a strong impact and help to build a lasting relationship with the brand.

Deep Data Analysis

Leverage sales data, customer behaviour and more with our analytical dashboards, which can be customised to a specific business. Sales managers have direct access to data that describe product performance and provides information on staff and the store as a whole.

Sales Assistant App

Give customers the best sales experience by equipping salespeople with strong knowledge of their customers. Build a personal relationship through salespeople by allowing them to view purchase history, preferences and more in real time. This can then give the business the opportunity to enhance its sales.

Workflow Management

Give store or event managers an overview of the staff workload. Assign individual task owners and workflows to ensure the business runs smoothly; this can then be reported on via akin’s data dashboards. Also, have the ability to track outstanding customer service issues through a connected back office application. Both subjects are key to customer and staff happiness.

Work From Anywhere

Built on the cloud, ensuring no need for managers to stay in the back office, akin connects all users with customers and staff while on the move. The akin service can be used across mobile, tablet and desktop – so whether managers are on the shop floor or have popped out for a break, they have access to the entire service.

 

What is akin?

akin is headed up by Lee Bingham, a former top 100 CIO with over ten years’ experience as Head of IT in retail. akin is a revolutionary new customer experience platform. By leveraging cloud technology, akin utilises a public facing customer mobile application to dramatically change the way brands interact with their customers.

We have invested in designing the complete customer experience, with emphasis on customer loyalty and a direct insight platform. akin can give a deep understanding of individual customer preferences and an insight into store performance. From in-app messaging, customised marketing and content to operational insights, akin delivers big data analytics on a personal level to marketers, sales associates and managers. Running across mobile, tablet and desktop devices, akin delivers a whole new way of understanding and interacting with customers.

Akin is supported by risual on the following editions of Windows 10 – Windows 10 Pro and Windows 10 Enterprise.  Akin apps are also compatible with IE11 and Edge. Customers can expect to work with our excellent team of Support Engineers who will ensure that Akin is installed and packaged to suit the needs of your business. Customers can find out more information about our technical support services by going to www.risual.com/managed-services

Download akin leaflet here

 
  • Testimonial
    risual and Microsoft gave us a holistic technology solution through their engagement process with us and were able to offer a combination of products to meet our short term and future objectives, achieving our ultimate agile workforce.
    Mario DevargasCIO, Greater Manchester Police
  • Testimonial
    Following the implementation of one of the biggest IT transformations, delivered by risual, that the business has seen, I realised that the new infrastructure would benefit from both a reactive and proactive service solution. risual had already demonstrated their expertise and knowledge of the system and they were a natural partner for us as an ongoing support service provider.
    Darren ThorleyHead of IT
  • Testimonial
    risual’s premium support package is perfect for meeting our exacting needs. My team looks after the 2nd and 3rd line support for all LAN, WAN, Telecoms and Server Infrastructure, so it is great to know that we have risual supporting us as experts in the Lync solution.
    Karen CharltonCorporate Centre IT Infrastructure Services Team Leader
  • Testimonial
    “We’re transforming the IT department with enhanced capability, capacity and professionalism to support the delivery of best-in-class citizen services by Essex County Council.”
    David WildeChief Information Officer, Essex County Council
  • Testimonial
    We didn’t consider any other partner than risual for this engagement after their successful Lync design session. We needed a quick improvement on our existing solution. Through their engagement process with us, we were able to assess a combination of products and decided Espera would help us better monitor and manage our calls, helping us provide a better service and increase productivity.
    Paul SpeakmanIT Director, Travel Counsellors
  • Testimonial
    People are getting to grips with instant messaging and presence and the rewards are being reaped already, we will save thousands and thousands of pounds in call costs. We will get more productivity from our workforce and the solution allows us to work a lot slicker.
    Gavin HarrisHead of ICT, Nottinghamshire Fire and Rescue Service
  • Testimonial
    We were really impressed with risual and importantly by what Paul Smith said about how they work together in the close partnership that they have created. We were looking to work in a collaborative way with a supplier who has exceptional technological skills and for us to thereby learn the best practices that risual have experience in implementing.
    Vic Falcus Head of ICT Service Management, Staffordshire County Council
  • Testimonial
    “We wanted to engage with a supplier that could also demonstrate a controlled methodology throughout the project management process. We’ve been really impressed with the excellent support that risual have provided.”
    Jason McCullaghSystems Manager, Muir Group
  • Testimonial
    We looked at options, and it became clear that Microsoft and risual, with Office 365, Shared that same vision of a productive and flexible work environment. They had the global reach and the supporting systems to achieve what we wanted.
    Ian TurfreyDirector of IT, City & Guilds
  • Testimonial
    Skype for Business enables staff to work flexibly, communicate digitally and collaborate smartly. Our staff love it. Even better it is helping Camden save over £5M a year by 2018 from its accommodation strategy.
    John JacksonAssistant Director ICT, Camden Council
pic-contact

Submit An Enquiry

Find out more

retail@risual.com

01785 221 921

12 Parker Court,  Staffordshire Technology Park,  Stafford,  Staffordshire, ST18 0WP