At the heart of every business is its customers. Successful businesses know they need to engage with their customers, during the sales process, and crucially throughout the client lifecycle, when the customer needs service and support. In essence, this is Customer Relationship Management, or CRM. As CRM has grown in importance over recent years, so too have the skills and software needed to manage it.
Customer service is the new metric of success, and Microsoft knows it. You need the right CRM business solution in place to help drive your sales productivity. Dynamics 365 offers a complete customer engagement solution in the cloud that enables organisations to transform their sales and integrate the entire customer journey into a single unified platform.
Sales, Customer Service, Field Service, Project Service Automation and Marketing make up the Customer Engagement plan. The Dynamics 365 application stack work together to empower sellers to build relationships with authentic and personal engagement.
Create truly connected customer experiences with Dynamics 365 for Sales
Automate sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs with Dynamics 365 for Sales. Dynamics 365 uses predictive analytics to deliver meaningful insights from your customer data and identify which prospects are most likely to buy. Give your sales people the tools they need to detect future opportunities and sell more effectively.
Move from reactive to proactive Field Service with Dynamics 365 for Field Service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Deliver fast, personalised service with Dynamics 365 for Customer Service
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.
Profit from your projects with Dynamics 365 for Project Service Automation
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.
Turn prospects into business relationships with Dynamics 365 for Marketing
Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing ROI with Dynamics 365 for Marketing.
See how Microsoft Dynamics 365 Customer Engagement can help your business harness powerful customer relationships.
By combining industry best practices and product knowledge, QUANTIQ helps its clients maximise the value of their technology investments. QUANTIQ is the only Microsoft Partner in the UK that has the ability to sell, implement and support Dynamics 365, Business Central, AX, CRM, GP, NAV and Business Intelligence environments in the Cloud, Hybrid Cloud and On-Premise. Get in touch with QUANTIQ today to start your Digital Transformation journey.